FAQ’S

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FAQ

You ask. We tell

[/vc_column_text][/vc_column][vc_column width=”2/3″ el_class=”kp-img”][vc_single_image image=”1726″ img_size=”full” alignment=”center” el_class=”faq-a”][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1509978217004{margin-top: 30px !important;}” el_class=”faq-style”][vc_column][vc_tta_accordion shape=”square” color=”white” active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Why have I been asked for additional information?” tab_id=”1509358761010-d0422c4a-2438″][vc_column_text]As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change my delivery address?” tab_id=”1509358761051-8bb5931c-4c05″][vc_column_text]At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to UK customers. Telephone service is not yet available. Please read our return policy here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I’m not there when delivery is attempted?” tab_id=”1509359292778-61d0a552-6671″][vc_column_text]Our couriers will leave a failed delivery card with some available options. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel. Refunds will not include the original delivery charge and we will need to charge again to re-send if required.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is Your Service Discreet?” tab_id=”1509359321043-4b474e61-6ce7″][vc_column_text]We know discretion is important. So we never reveal the names of our customers without their express permission. Package would be discreet. If you’re a celebrity, agent or assistant, please feel free to contact us first if you do not want your name to be shown on the parcel and be assured of absolute discretion at all times.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver to PO BOX addresses?” tab_id=”1509359353515-33d8e209-59ef”][vc_column_text]Unfortunately, we are currently unable to deliver to PO BOX addresses.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver to mail forwarding companies?” tab_id=”1509359374638-48dce330-edad”][vc_column_text]Unfortunately, we are unable to deliver to mail forwarding companies. If an order is made for delivery to a mail forwarding company you may be asked for an alternative address and your order may be subject to additional delivery costs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How secure are my payments?” tab_id=”1509359398906-a23a360c-1b45″][vc_column_text]All card payments are processed by Barclay card payment system giving you the highest level of card data security available. We also accept payment via PayPal, helping you complete your purchase safely and hassle free. We only keep your delivery details and order history to help track orders, not your card details. All your data is kept completely confidential. We will never share or sell your information to a third party. Refer to our terms and conditions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What Are Vibrantz Hair Fibers?” tab_id=”1509359508457-89ef4ca4-302d”][vc_column_text]Vibrantz Keratin Hair Building Fibers are a cosmetic solution that will cover any areas of thinning hair or wide parting show-through to give the instant appearance of a thick, fuller head of hair. Click here to see what is the science behind.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are Vibrantz Hair Building Fibers made of?” tab_id=”1509359586716-689754ae-1a6d”][vc_column_text]Now that is a good question, Our dedicated team of scientists have been working on our award winning formulas for over 2 years and our 100% natural Keratin formula is a closely guarded secret. Rest assured it is the same protein that makes up human hair. The Keratin protein is derived from a natural source, and is nearly identical to human hair.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you apply Vibrantz Thickening Hair Fibres?” tab_id=”1509359588779-06ddefe4-cc65″][vc_column_text]Simply style your hair as normal. Then lightly sprinkle Vibrantz fibres onto areas where thicker hair and volume is needed . Gently blend the fibres with your fingers or comb. For best results and to waterproof your style use our Vibrantz Hair Fibre Locking Spray (sold separately). Remember less is more with our fibres. Start gently and build up layers of fibres until desired volume is achieved. Our 100% natural keratin Thickening Hair Fibres are easy to apply and provide instant thickness in less than a minute. Please see how to use.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will Vibrantz help grow my hair?” tab_id=”1509359762742-ac56a710-24b1″][vc_column_text]No. Vibrantz does not help grow your hair. It is a revolutionary hair thickening product that conceals thinning areas or wide partings, it works instantly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are Vibrantz Hair Building Fibres Waterproof?” tab_id=”1509359877216-59bbccec-5c2a”][vc_column_text]Vibrantz Hair Building Fibres are water resistant, Yes! The bonding force between Vibrantz and your hair is so strong that it withstands gusty wind, light rain and sweat.. This waterproof characteristic is another reason why they are so popular in the UK as the national weather system is anything but predictable![/vc_column_text][/vc_tta_section][vc_tta_section title=”Can Vibrantz cover gray roots?” tab_id=”1509359902491-d0330f0f-4c8a”][vc_column_text]Yes, Vibrantz is ideal for covering both grey roots and color-treated root re-growth.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you test on animals?” tab_id=”1509359932098-684425e7-99e8″][vc_column_text]Vibrantz are against animal testing and no finished Vibrantz products are tested on animals.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does your products contain Parabens?” tab_id=”1509359975038-1b0835bf-d1c1″][vc_column_text]While we do not believe Parabens are harmful, our entire product range is Paraben free.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if the colour, I have chosen does not match my hair?” tab_id=”1509360011882-00a53b9f-59ad”][vc_column_text]You can return the product for exchange to a different color, or Get refund as long as it has full packaging and labels. We offer 30-day money back guarantee, no questions asked.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will Vibrantz Hair fibres fall out?” tab_id=”1509360068559-06b08070-a34b”][vc_column_text]No. Once applied, Vibrantz will stay in place by adhering to your hair. Vibrantz bonds to your hair through static charge, 100% more securely than any other fibers based thickening products on the market.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I use Vibrantz hair fibres and Minoxidil at the same time?” tab_id=”1509360096029-9babacce-2da4″][vc_column_text]Apply Minoxidil (or any topical treatment) first, wait for your scalp to dry completely and then apply Vibrantz.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Long Will Vibrantz Hair Fibres Remain In My Hair?” tab_id=”1509360204792-3d8314ba-76e1″][vc_column_text]Vibrantz Hair Fibers will stay in place until you wash your hair.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does one bottle of Vibrantz Hair fibers last?” tab_id=”1509360234414-5f6c2272-1885″][vc_column_text]27.5 Gram: 50 – 80 days. On average, each application costs around 40 pence (however it may vary with the size of the balding area).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does Vibrantz stain your clothes?” tab_id=”1509360586574-c5f48984-091d”][vc_column_text]Ofcourse not. Vibrantz Hair Fibers are 100% colorfast, it will never stain clothes, bed linen or your scalp. If the fibers accidentally drop onto a surface, simply dust them off.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do Vibrantz Hair Building Fibers Look Natural?” tab_id=”1509360608857-ff985f0a-19a7″][vc_column_text]Vibrantz Hair Fibres come from a woollen source giving the existing hair a natural appearance along with a static charge for bonding to your hair. It looks natural and feels completely organic. See Picture gallery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to know & choose a color for my hair?” tab_id=”1509360672219-fac6b273-f2a0″][vc_column_text]Check the hair ROOT colour in the thinning area. This is the colour to match. If your color does not match any of our shades, get 2 colors that are closest to your hair and apply both.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I am completely bald, will Vibrantz Hair fibres work?” tab_id=”1509360691367-30a988e9-a16a”][vc_column_text]Sorry, this is temporary hair concealing solution and no hair fibres in the world would work and we do not recommend Vibrantz to those who are completely bald or few hair left on the scalp. In additionVibrantz may not work for people with advanced hair loss – Norwood scale 7 or Ludwig scale Advanced.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can Vibrantz Hair Building Fibers cover grey roots or colour-treated root re-growth?” tab_id=”1509360735247-5de72f73-cc76″][vc_column_text]Yes – Vibrantz Hair Building Fibers can be used to effectively and easily cover both grey roots and colour-treated roots.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What about Propecia?” tab_id=”1509360779641-38b65dd4-6a81″][vc_column_text]Absolutely. Vibrantz fibres does not interfere with Propecia whatsoever.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use Vibrantz Hair Building Fibers with styling tools and products?” tab_id=”1509360796096-d782c3ef-87c9″][vc_column_text]Vibrantz Hair Spray – use it AFTER Vibrantz Hair Fibres. Hair gels – wait for hair gel to dry BEFORE applying Vibrantz. Hair Oils – It depends on types of hair oil. You can experiment. If you do, use hair oil BEFORE using Vibrantz.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the minimum hair length for it to work?” tab_id=”1509360925161-6a328135-523f”][vc_column_text]For best results, we recommend 0.5 inch (1-2 cm) or longer. Vibrantz will NOT work on shaved head, use it after your hair grows out.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can others tell or know, that I am using Vibrantz?” tab_id=”1509360945384-ee83ba44-ce7f”][vc_column_text]No. Your hair will look completely natural, undetectable, even from close up, outdoor and under bright light.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will Vibrantz Hair Building Fibers work with all hair types?” tab_id=”1509361022585-6e8c00ed-be2c”][vc_column_text]Yes – Vibrantz Hair Building Fibers work with all hair types and textures, including Caucasian hair, Asian hair, and African-British hair.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does one application last?” tab_id=”1509361047581-49068be8-a0de”][vc_column_text]Vibrantz stays in place until you wash your hair with shampoo.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can different colours of Vibrantz Hair Building Fibers be mixed?” tab_id=”1509361069544-19e86439-2505″][vc_column_text]Yes – you can mix different shades of Hair Building Fibers. Find the closest match to your own colour, especially when working with blonde or grey hair. The product can either be mixed directly in the hair (use the darker colour first, and then layer the lighter colour over it) or it can be mixed in a Vibrantz hair fibres bottle.[/vc_column_text][/vc_tta_section][vc_tta_section title=”If I am not happy with Vibrantz products, Can I get my money back?” tab_id=”1509361102661-9227a6b0-9044″][vc_column_text]Simply return the product back to us within 14 days. You do not need to call us for authorization, just send the products (along with your name and address) back to our address and inform us by contact us form on website. Returning the product would be on your own expense.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does Vibrantz work for women’s hair loss?” tab_id=”1509362194327-2fbccac6-2ac0″][vc_column_text]Vibrantz is equally effective for women as for men. In fact approximately 54% of our customers are female.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any special warnings about the use of Vibrantz Hair Building Fibers?” tab_id=”1509362217185-cc004cdf-457e”][vc_column_text]For external use only. If irritation or rash appears, discontinue use. Avoid contact with eyes. Avoid inhalation.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How easy to use? Can I use Vibrantz by myself?” tab_id=”1509362249233-b0115d28-2e83″][vc_column_text]Yes. It is very easy to use by yourself. Watch the customers videos. Upload yours to get 2 months supplies free.hs supplies free.

Got questions? Contact us through contact form on the website here.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]